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Billing
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Delivery & Collection | Coverage
| Handsets |
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-
Billing - |
| What is an
authorization? |
| An authorization is a
“hold” or “freeze” of funds against your credit card’s
available account balance. It is similar to when a bank
places a “hold” on a check you want to cash. Once the
authorization is released, the funds are then available to
be used. If an authorization on your card should decline,
Cellular Fantasy would require a deposit. Authorizations are
automatically released when your credit card is charged at
the end of your rental. |
| What is a
deposit? |
| A deposit is an actual
charge taken from your credit card account. In the event
Cellular Fantasy takes a deposit from your account, the
money will be held until all call records are received and
billed to your credit card. When your final Cellular
Fantasy
invoice is produced, your credit card will be refunded or
charged accordingly. |
|
Who can open an account with Cellular Fantasy?
|
| Accounts can be opened
for personal or business purposes. Personal accounts will
receive standard Cellular Fantasy rental rates and call charges.
Business accounts are eligible to receive more
preferential rental rates and call charges. |
| When will I
receive my invoice? |
| An invoice will be
produced within 4 business days of the close of the Rental
Agreement. Please allow an additional 2-4 days for the
invoice to be mailed to the invoice address as specified
on your Rental Agreement. The first invoice may or may not
reflect all calls made. Due to varying service level
agreements with different wireless carriers, some call
charges may take up to 60 days to be billed and will
appear on subsequent invoices. |
| Is there a
cancellation fee? |
| If the rental is
cancelled before the rental is dispatched, no cancellation
fee will be imposed. However, if the equipment has already
been dispatched, an administrative fee is applicable.
Cancellation fees are dependent on rental service. Please
call Cellular Fantasy for specific cancellation charges. |
| Is insurance
offered? |
| Yes. Theft & Loss
Protection is offered with Cellular Fantasy rentals for a
nominal fee, however there is a deductible for stolen,
lost and damaged phones. For Theft & Loss Protection
plans, please refer to the rental charges matrix within
each service. |
- Delivery & Collection - |
| How is
equipment delivered? |
| Cellular Fantasy uses
express delivery companies such as FedEx® for most
shipments. In cities where same-day deliveries are
available, Cellular Fantasy
may use an in-house messenger or courier service. Standard
overnight delivery is offered free of charge. |
| Is overnight
priority delivery available? |
| Yes, priority overnight
delivery is available for an additional charge. For
priority overnight delivery charges, please refer to the
rental charges matrix of each service. |
| Is Saturday
delivery available? |
| Saturday delivery is
available for an additional charge to most US
destinations. For Saturday delivery charges, please refer
to the rental charges matrix of each service. |
| How is
equipment returned? |
| For clients receiving
their equipment in the United States or Canada, Cellular
Fantasy
includes a pre-paid FedEx return pack along with the
rental kit. Simply use the bubble wrap that was provided
with the original shipment when preparing the equipment
for return and place into the supplied return bag. Call 1
800 GO FEDEX for pick-up or drop package off at any FedEx
location. |
| Is there a
charge for delivery and collection? |
| For applicable charges,
please refer to the rental charges matrix of each service. |
| Can my rental
be delivered to an airport? |
| Due to security
reasons, Cellular Fantasy can not deliver to airports.
However, in many cases, Cellular Fantasy can deliver your rental to your
hotel or office in the city you are visiting. |
| Does the
delivery have a guaranteed time? |
| Unless otherwise
requested, deliveries will be shipped standard overnight
for receipt by 3:30pm (business address) and 7:30pm
(residential address). Earlier deliveries such as priority
overnight are available upon request. If services other
then standard delivery are requested, additional fees are
applicable. |
| Can I leave the
return package with the concierge of the hotel? |
| If you are staying at a
hotel in the US, you can leave the package with the
concierge of your hotel. Please note, even though you
leave the equipment with the hotel concierge, you retain
responsibility for the rental until FedEx scans the
package. |
Coverage |
| Where will I
have coverage? |
| Coverage varies by
service.
Global Phone Rental from Cellular Fantasy operates in 140+
countries throughout Europe, Asia, Africa, Australia and
the Middle East.
American Phone Rental covers most of the United
States, Canada and select cities throughout Latin America.
Japanese Phone Rental and
Korean
Phone Rental specifically operate in their individual
country.
Satellite Phone Rental does not rely on land-based
cell sites and is ideal for those traveling to the more
remote regions of the world including aboard cruise ships.
Cellular Fantasy is a service provider of various wireless
carriers around the world and can unfortunately never
guarantee coverage. |
| Am I billed for
every call? |
| Yes, you will be billed
for every attempted call. As with all cellular services,
the possibility of dropped and disconnected calls exists.
Unfortunately, Cellular Fantasy can not be liable for these
interruptions in service. |
- Handsets - |
| How do I place
domestic and international calls? |
| For dialing
instructions, please see the
Operating Instructions section and select which
handset you are using. |
| How do I charge
my equipment? |
| The rental comes with 2
batteries, rapid (wall) charger and in some cases, in-car
charger. Place one end of the charger into the bottom of
the phone and the other end into an electrical socket.
Please take note that travel adapters are included in the
rental pack for foreign outlets. It may be necessary to
use a travel adapter with the rapid charger before
inserting into an electrical socket. |
| Can I use SMS
(text-numeric paging) from a GSM phone in the United
States? |
| In most areas of the
United States, yes. This will depend upon the state (and
associated GSM carrier) you are visiting. Please confirm
SMS availability with your local GSM provider prior to
travel. |
|
Does Cellular Fantasy
offer any equipment that I can use while on a boat or
traveling where GSM does not exist? |
| Yes, Cellular Fantasy offers
Satellite Phone Rental for much of the globe with the
exclusion of the Polar Regions |
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